/* ===================================
   고객증상 진단기 - 메인 스타일시트
   =================================== */

/* ── 리셋 & 기본 ── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --bg: #f4f6fa;
  --white: #ffffff;
  --gray-50: #f8fafc;
  --gray-100: #f1f5f9;
  --gray-200: #e2e8f0;
  --gray-300: #cbd5e1;
  --gray-400: #94a3b8;
  --gray-500: #64748b;
  --gray-600: #475569;
  --gray-700: #334155;
  --gray-800: #1e293b;
  --gray-900: #0f172a;

  --primary: #2563eb;
  --primary-light: #eff6ff;
  --primary-dark: #1d4ed8;
  --primary-border: #bfdbfe;

  --success: #16a34a;
  --success-light: #f0fdf4;
  --success-border: #bbf7d0;

  --warning: #d97706;
  --warning-light: #fffbeb;
  --warning-border: #fde68a;

  --danger: #dc2626;
  --danger-light: #fef2f2;
  --danger-border: #fecaca;

  --sev-h-bg: #fee2e2;
  --sev-h-text: #991b1b;
  --sev-m-bg: #fef3c7;
  --sev-m-text: #92400e;
  --sev-l-bg: #dcfce7;
  --sev-l-text: #166534;

  --radius: 12px;
  --radius-sm: 8px;
  --radius-lg: 16px;
  --shadow: 0 1px 3px rgba(0,0,0,.08), 0 1px 2px rgba(0,0,0,.04);
  --shadow-md: 0 4px 6px -1px rgba(0,0,0,.1), 0 2px 4px -1px rgba(0,0,0,.06);
  --shadow-lg: 0 10px 15px -3px rgba(0,0,0,.1), 0 4px 6px -2px rgba(0,0,0,.05);
  --transition: 0.18s ease;
  --font: 'Pretendard', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
}

body {
  font-family: var(--font);
  background: var(--bg);
  color: var(--gray-800);
  line-height: 1.6;
  min-height: 100vh;
}

/* ── 헤더 ── */
.app-header {
  position: sticky; top: 0; z-index: 100;
  background: var(--white);
  border-bottom: 1px solid var(--gray-200);
  height: 60px;
}
.header-inner {
  max-width: 1280px; margin: 0 auto;
  display: flex; align-items: center; justify-content: space-between;
  padding: 0 24px; height: 100%;
}
.header-logo {
  display: flex; align-items: center; gap: 10px;
  font-size: 16px; font-weight: 700; color: var(--gray-900);
  cursor: pointer; text-decoration: none;
  transition: color var(--transition);
}
.header-logo:hover { color: var(--primary); }
.header-logo i { color: var(--primary); font-size: 20px; }
.header-nav { display: flex; align-items: center; gap: 6px; }
.header-actions { display: flex; align-items: center; gap: 8px; }

/* 단계 표시기 */
.step-indicator {
  display: flex; align-items: center; gap: 4px; font-size: 12px;
}
.step-dot {
  width: 28px; height: 28px;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 11px; font-weight: 600;
  background: var(--gray-100); color: var(--gray-500);
  border: 2px solid var(--gray-200);
  cursor: pointer; transition: all var(--transition);
  white-space: nowrap;
}
.step-dot.active { background: var(--primary); color: white; border-color: var(--primary); }
.step-dot.completed { background: var(--success-light); color: var(--success); border-color: var(--success-border); }
.step-dot:hover { transform: scale(1.05); }
.step-line { width: 20px; height: 2px; background: var(--gray-200); }
.step-line.completed { background: var(--success); }

/* ── 화면 전환 ── */
#main-content { min-height: calc(100vh - 60px); }
.screen { display: none; animation: fadeIn 0.2s ease; }
.screen.active { display: block; }
@keyframes fadeIn { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: translateY(0); } }

/* ── 레이아웃 ── */
.page-container { max-width: 900px; margin: 0 auto; padding: 32px 24px; }
.page-container.wide { max-width: 1200px; }
.page-header {
  display: flex; align-items: flex-start; gap: 16px; margin-bottom: 24px;
}
.page-header-actions { margin-left: auto; display: flex; gap: 8px; align-items: center; }
.page-title { font-size: 24px; font-weight: 700; color: var(--gray-900); line-height: 1.3; }
.page-desc { font-size: 14px; color: var(--gray-500); margin-top: 4px; }
.section-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 16px; }
.section-header h2 { font-size: 18px; font-weight: 600; color: var(--gray-800); }
.mt-4 { margin-top: 16px; }

/* ── 카드 ── */
.card {
  background: var(--white);
  border: 1px solid var(--gray-200);
  border-radius: var(--radius-lg);
  padding: 24px;
  box-shadow: var(--shadow);
}
.card-title { font-size: 15px; font-weight: 600; color: var(--gray-800); margin-bottom: 12px; }
.card-desc { font-size: 13px; color: var(--gray-500); margin-bottom: 16px; }

/* ── 버튼 ── */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  padding: 10px 18px; border-radius: var(--radius-sm);
  font-size: 14px; font-weight: 500;
  border: none; cursor: pointer;
  transition: all var(--transition);
  white-space: nowrap;
}
.btn:disabled { opacity: .45; cursor: not-allowed; }
.btn-primary {
  background: var(--primary); color: white;
  box-shadow: 0 1px 3px rgba(37,99,235,.3);
}
.btn-primary:hover:not(:disabled) { background: var(--primary-dark); box-shadow: 0 4px 8px rgba(37,99,235,.3); }
.btn-outline {
  background: white; color: var(--gray-700);
  border: 1.5px solid var(--gray-300);
}
.btn-outline:hover:not(:disabled) { border-color: var(--gray-400); background: var(--gray-50); }
.btn-ghost { background: transparent; color: var(--gray-600); }
.btn-ghost:hover:not(:disabled) { background: var(--gray-100); }
.btn-danger { background: var(--danger-light); color: var(--danger); border: 1.5px solid var(--danger-border); }
.btn-danger:hover:not(:disabled) { background: #fee2e2; }
.btn-sm { padding: 7px 13px; font-size: 13px; }
.btn-lg { padding: 13px 26px; font-size: 16px; }
.btn-back {
  width: 36px; height: 36px; border-radius: 50%;
  background: var(--gray-100); border: none; cursor: pointer;
  display: flex; align-items: center; justify-content: center;
  color: var(--gray-600); flex-shrink: 0; margin-top: 4px;
  transition: background var(--transition);
}
.btn-back:hover { background: var(--gray-200); }

/* ── 폼 ── */
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.form-row { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 12px; }
.form-group { display: flex; flex-direction: column; gap: 6px; }
.form-group.span-2 { grid-column: span 2; }
.form-label { font-size: 13px; font-weight: 500; color: var(--gray-700); }
.form-label.required::after { content: ' *'; color: var(--danger); }
.form-input, .form-select, .form-textarea {
  width: 100%; padding: 10px 14px;
  border: 1.5px solid var(--gray-300);
  border-radius: var(--radius-sm);
  font-size: 14px; font-family: var(--font);
  color: var(--gray-800);
  background: var(--white);
  transition: border-color var(--transition), box-shadow var(--transition);
}
.form-input:focus, .form-select:focus, .form-textarea:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(37,99,235,.12);
}
.form-textarea { min-height: 90px; resize: vertical; }
.form-actions { display: flex; justify-content: flex-end; gap: 10px; margin-top: 24px; padding-top: 20px; border-top: 1px solid var(--gray-100); }

/* ── 히어로 섹션 ── */
.hero-section {
  background: linear-gradient(135deg, #1e293b 0%, #1e3a5f 100%);
  color: white; padding: 60px 24px 50px;
  text-align: center;
}
.hero-badge {
  display: inline-flex; align-items: center;
  background: rgba(255,255,255,.15);
  border: 1px solid rgba(255,255,255,.2);
  padding: 4px 12px; border-radius: 100px;
  font-size: 12px; font-weight: 500; margin-bottom: 16px;
}
.hero-title { font-size: 40px; font-weight: 800; margin-bottom: 14px; line-height: 1.2; }
.hero-desc { font-size: 16px; line-height: 1.7; color: rgba(255,255,255,.75); margin-bottom: 28px; }
.hero-steps {
  display: flex; align-items: center; justify-content: center; flex-wrap: wrap; gap: 8px;
  margin-bottom: 36px;
}
.step-pill {
  display: flex; align-items: center; gap: 8px;
  background: rgba(255,255,255,.1);
  border: 1px solid rgba(255,255,255,.2);
  padding: 8px 16px; border-radius: 100px;
  font-size: 14px; font-weight: 500;
}
.step-num {
  width: 22px; height: 22px;
  background: var(--primary); border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 12px; font-weight: 700;
}
.step-arrow { color: rgba(255,255,255,.4); font-size: 12px; }

/* ── 프로젝트 목록 ── */
.projects-section {
  max-width: 1000px; margin: 0 auto;
  padding: 40px 24px;
}
.projects-grid {
  display: grid; grid-template-columns: repeat(auto-fill, minmax(300px, 1fr)); gap: 16px;
}
.project-card {
  background: var(--white);
  border: 1.5px solid var(--gray-200);
  border-radius: var(--radius-lg);
  padding: 20px; cursor: pointer;
  transition: all var(--transition); box-shadow: var(--shadow);
  position: relative;
}
.project-card:hover { border-color: var(--primary-border); box-shadow: var(--shadow-md); transform: translateY(-1px); }
.project-card-header { display: flex; justify-content: space-between; align-items: flex-start; margin-bottom: 12px; }
.project-card-name { font-size: 15px; font-weight: 600; color: var(--gray-900); }
.project-card-company { font-size: 13px; color: var(--gray-500); margin-top: 3px; }

/* 프로젝트 카드 삭제 버튼 */
.project-delete-btn {
  width: 30px; height: 30px;
  border-radius: 6px;
  background: var(--gray-100);
  border: 1px solid var(--gray-200);
  color: var(--gray-400);
  cursor: pointer;
  display: flex; align-items: center; justify-content: center;
  font-size: 13px;
  transition: all .15s;
  flex-shrink: 0;
  z-index: 2;
  position: relative;
}
.project-delete-btn:hover {
  background: var(--danger-light);
  border-color: var(--danger-border);
  color: var(--danger);
  transform: scale(1.1);
}
.project-status-badge {
  padding: 3px 9px; border-radius: 100px; font-size: 11px; font-weight: 600;
}
.status-draft { background: var(--gray-100); color: var(--gray-600); }
.status-in_progress { background: var(--primary-light); color: var(--primary); }
.status-completed { background: var(--success-light); color: var(--success); }
.project-card-meta { display: flex; gap: 12px; font-size: 12px; color: var(--gray-400); flex-wrap: wrap; }
.project-card-stats { display: flex; gap: 16px; margin-top: 12px; padding-top: 12px; border-top: 1px solid var(--gray-100); }
.stat-item { display: flex; align-items: center; gap: 5px; font-size: 12px; color: var(--gray-500); }
.stat-item .num { font-weight: 600; color: var(--gray-700); }
.empty-state {
  grid-column: 1/-1;
  text-align: center; padding: 60px 24px;
  color: var(--gray-400);
}
.empty-state i { font-size: 48px; margin-bottom: 16px; }
.empty-state p { font-size: 15px; line-height: 1.6; }

/* ── 컨텍스트 바 ── */
.project-context-bar {
  background: var(--primary-light);
  border: 1px solid var(--primary-border);
  border-radius: var(--radius-sm);
  padding: 10px 16px; margin-bottom: 20px;
  font-size: 13px; color: var(--primary); display: flex; gap: 16px; align-items: center;
}

/* ── 시나리오 선택 ── */
.scenario-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 16px; margin-bottom: 100px; }
.scenario-card {
  background: var(--white);
  border: 2px solid var(--gray-200);
  border-radius: var(--radius-lg);
  padding: 20px; cursor: pointer;
  transition: all var(--transition); box-shadow: var(--shadow);
}
.scenario-card:hover { border-color: var(--primary-border); box-shadow: var(--shadow-md); }
.scenario-card.selected { border-color: var(--primary); background: var(--primary-light); }
.scenario-card-icon {
  width: 44px; height: 44px;
  background: var(--gray-100); border-radius: var(--radius-sm);
  display: flex; align-items: center; justify-content: center;
  font-size: 20px; margin-bottom: 12px;
}
.scenario-card.selected .scenario-card-icon { background: white; }
.scenario-card-name { font-size: 15px; font-weight: 600; color: var(--gray-900); margin-bottom: 6px; }
.scenario-card-desc { font-size: 13px; color: var(--gray-500); line-height: 1.5; }
.scenario-card.selected .scenario-card-desc { color: var(--primary-dark); }
.scenario-check {
  position: absolute; top: 12px; right: 12px;
  width: 22px; height: 22px; border-radius: 50%;
  background: var(--primary); color: white;
  display: none; align-items: center; justify-content: center;
  font-size: 11px;
}
.scenario-card { position: relative; }
.scenario-card.selected .scenario-check { display: flex; }
.required-badge {
  display: inline-block;
  padding: 2px 7px; border-radius: 100px;
  font-size: 10px; font-weight: 600;
  background: var(--warning-light); color: var(--warning);
  border: 1px solid var(--warning-border);
  margin-top: 8px;
}
.sticky-bottom-bar {
  position: fixed; bottom: 0; left: 0; right: 0;
  background: white;
  border-top: 1px solid var(--gray-200);
  padding: 14px 24px;
  display: flex; align-items: center; justify-content: space-between;
  z-index: 50;
  box-shadow: 0 -4px 12px rgba(0,0,0,.05);
}
.selected-count { font-size: 14px; font-weight: 500; color: var(--gray-600); }

/* ── 체크리스트 레이아웃 ── */
.checklist-layout {
  display: grid; grid-template-columns: 260px 1fr;
  min-height: calc(100vh - 60px);
}
.checklist-sidebar {
  background: white;
  border-right: 1px solid var(--gray-200);
  padding: 20px; overflow-y: auto;
  height: calc(100vh - 60px); position: sticky; top: 60px;
}
.sidebar-header { padding-bottom: 14px; border-bottom: 1px solid var(--gray-100); margin-bottom: 14px; }
.sidebar-header h3 { font-size: 14px; font-weight: 600; color: var(--gray-700); }
.sidebar-kpi { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; margin-bottom: 16px; }
.sidebar-kpi-item {
  background: var(--gray-50); border-radius: var(--radius-sm);
  padding: 8px; text-align: center;
}
.sidebar-kpi-item .num { font-size: 20px; font-weight: 700; }
.sidebar-kpi-item .label { font-size: 11px; color: var(--gray-500); }
.sidebar-kpi-item.h .num { color: var(--danger); }
.sidebar-kpi-item.m .num { color: var(--warning); }
.sidebar-kpi-item.l .num { color: var(--success); }
.sidebar-kpi-item.total .num { color: var(--primary); }
.progress-item {
  display: flex; align-items: center; gap: 8px;
  padding: 6px 8px; border-radius: var(--radius-sm);
  font-size: 12px; color: var(--gray-600);
  cursor: pointer; transition: background var(--transition);
}
.progress-item:hover { background: var(--gray-50); }
.progress-item.active { background: var(--primary-light); color: var(--primary); }
.progress-item-dot {
  width: 18px; height: 18px; border-radius: 50%; flex-shrink: 0;
  display: flex; align-items: center; justify-content: center; font-size: 9px;
  background: var(--gray-200); color: var(--gray-500);
}
.progress-item-dot.ok { background: var(--success-light); color: var(--success); }
.progress-item-dot.problem { background: var(--danger-light); color: var(--danger); }
.progress-item-dot.ambiguous { background: var(--warning-light); color: var(--warning); }
.checklist-main { padding: 28px; max-width: 760px; }
.checklist-header { margin-bottom: 20px; }
.checklist-breadcrumb { font-size: 12px; color: var(--gray-400); margin-bottom: 10px; }
.checklist-progress-bar {
  height: 4px; background: var(--gray-200); border-radius: 2px; overflow: hidden;
}
.progress-fill { height: 100%; background: var(--primary); transition: width .4s ease; }
.checklist-question-area { margin-bottom: 24px; }
.question-card {
  background: white; border: 1.5px solid var(--gray-200);
  border-radius: var(--radius-lg); padding: 28px; box-shadow: var(--shadow);
}
.question-step-tag {
  display: inline-flex; align-items: center; gap: 5px;
  background: var(--gray-100); padding: 4px 10px; border-radius: 100px;
  font-size: 11px; font-weight: 600; color: var(--gray-600);
  margin-bottom: 14px;
}
.question-text {
  font-size: 18px; font-weight: 600; color: var(--gray-900);
  line-height: 1.5; margin-bottom: 10px;
}
.question-hint {
  font-size: 13px; color: var(--gray-500); line-height: 1.6;
  margin-bottom: 6px;
}
.question-evidence-req {
  font-size: 12px; color: var(--primary);
  display: flex; align-items: center; gap: 5px; margin-bottom: 24px;
}
.answer-buttons {
  display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 12px;
}
.answer-btn {
  padding: 14px 12px; border-radius: var(--radius-sm);
  border: 2px solid var(--gray-200);
  background: white; cursor: pointer;
  font-size: 14px; font-weight: 500;
  text-align: center; transition: all var(--transition);
  display: flex; flex-direction: column; align-items: center; gap: 6px;
}
.answer-btn:hover { border-color: var(--gray-300); transform: translateY(-1px); }
.answer-btn.selected-ok { border-color: var(--success); background: var(--success-light); color: var(--success); }
.answer-btn.selected-ambiguous { border-color: var(--warning); background: var(--warning-light); color: var(--warning); }
.answer-btn.selected-problem { border-color: var(--danger); background: var(--danger-light); color: var(--danger); }
.answer-btn i { font-size: 22px; }
.answer-btn-label { font-size: 12px; opacity: .8; }
.log-symptom-trigger {
  margin-top: 16px; padding: 12px 16px;
  background: var(--danger-light); border: 1.5px solid var(--danger-border);
  border-radius: var(--radius-sm); display: none; align-items: center; gap: 10px;
  cursor: pointer; transition: background var(--transition);
}
.log-symptom-trigger:hover { background: #fee2e2; }
.log-symptom-trigger.show { display: flex; }
.log-symptom-trigger-text { font-size: 13px; font-weight: 500; color: var(--danger); }
.checklist-nav { display: flex; justify-content: space-between; align-items: center; }

/* ── KPI 카드 ── */
.kpi-row {
  display: grid; grid-template-columns: repeat(auto-fit, minmax(130px, 1fr));
  gap: 12px; margin-bottom: 20px;
}
.kpi-row.small .kpi-card { padding: 12px; }
.kpi-card {
  background: white; border: 1.5px solid var(--gray-200);
  border-radius: var(--radius); padding: 16px;
  box-shadow: var(--shadow);
}
.kpi-card-num { font-size: 28px; font-weight: 700; }
.kpi-card-label { font-size: 12px; color: var(--gray-500); margin-top: 2px; }
.kpi-card.danger { border-color: var(--danger-border); background: var(--danger-light); }
.kpi-card.danger .kpi-card-num { color: var(--danger); }
.kpi-card.warning { border-color: var(--warning-border); background: var(--warning-light); }
.kpi-card.warning .kpi-card-num { color: var(--warning); }
.kpi-card.success { border-color: var(--success-border); background: var(--success-light); }
.kpi-card.success .kpi-card-num { color: var(--success); }
.kpi-card.primary { border-color: var(--primary-border); background: var(--primary-light); }
.kpi-card.primary .kpi-card-num { color: var(--primary); }

/* ── 필터 바 ── */
.filter-bar { display: flex; gap: 10px; margin-bottom: 16px; flex-wrap: wrap; }
.filter-select {
  padding: 7px 12px; border: 1.5px solid var(--gray-300);
  border-radius: var(--radius-sm); font-size: 13px;
  background: white; cursor: pointer;
}

/* ── 증상 테이블 ── */
.symptom-table-wrap {
  background: white; border: 1.5px solid var(--gray-200);
  border-radius: var(--radius-lg); overflow: hidden;
  box-shadow: var(--shadow);
}
.data-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.data-table th {
  padding: 11px 14px; text-align: left;
  font-size: 12px; font-weight: 600; text-transform: uppercase;
  letter-spacing: .04em; color: var(--gray-500);
  background: var(--gray-50); border-bottom: 1.5px solid var(--gray-200);
}
.data-table td {
  padding: 12px 14px; border-bottom: 1px solid var(--gray-100);
  vertical-align: middle;
}
.data-table tr:last-child td { border-bottom: none; }
.data-table tr:hover td { background: var(--gray-50); }
.data-table td .action-btns { display: flex; gap: 6px; }

/* 배지 */
.badge {
  display: inline-flex; align-items: center;
  padding: 3px 9px; border-radius: 100px;
  font-size: 11px; font-weight: 600;
}
.badge-H { background: var(--sev-h-bg); color: var(--sev-h-text); }
.badge-M { background: var(--sev-m-bg); color: var(--sev-m-text); }
.badge-L { background: var(--sev-l-bg); color: var(--sev-l-text); }
.badge-always { background: var(--danger-light); color: var(--danger); }
.badge-sometimes { background: var(--warning-light); color: var(--warning); }
.badge-once { background: var(--gray-100); color: var(--gray-600); }
.badge-primary { background: var(--primary-light); color: var(--primary); }
.badge-high { background: var(--danger-light); color: var(--danger); }
.badge-medium { background: var(--warning-light); color: var(--warning); }
.badge-low { background: var(--success-light); color: var(--success); }
.badge-open { background: var(--primary-light); color: var(--primary); }
.badge-done { background: var(--success-light); color: var(--success); }
.evidence-chip {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 2px 8px; border-radius: 100px; font-size: 11px;
  background: var(--primary-light); color: var(--primary);
  border: 1px solid var(--primary-border);
}
.no-evidence-chip {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 2px 8px; border-radius: 100px; font-size: 11px;
  background: var(--danger-light); color: var(--danger);
  border: 1px solid var(--danger-border);
}

/* ── 병목 레이아웃 ── */
.bottleneck-layout { display: grid; grid-template-columns: 1fr 380px; gap: 20px; }
.bottleneck-left {}
.bottleneck-right {}
.flow-chart-wrap { display: grid; grid-template-columns: repeat(4, 1fr); gap: 6px; margin-top: 10px; }
.flow-bar-item { text-align: center; }
.flow-bar-label { font-size: 10px; color: var(--gray-500); margin-bottom: 4px; }
.flow-bar {
  height: 50px; border-radius: 4px; background: var(--gray-100);
  display: flex; align-items: flex-end; justify-content: center; overflow: hidden;
}
.flow-bar-fill {
  width: 100%; background: var(--primary);
  border-radius: 4px; transition: height .5s ease;
}
.flow-bar-count { font-size: 11px; font-weight: 600; color: var(--gray-700); margin-top: 4px; }
.bottleneck-symptom-row {
  display: flex; align-items: center; gap: 12px;
  padding: 10px; border-radius: var(--radius-sm);
  border: 1.5px solid var(--gray-200); margin-bottom: 8px;
  cursor: pointer; transition: all var(--transition);
}
.bottleneck-symptom-row:hover { border-color: var(--primary-border); background: var(--gray-50); }
.top3-empty { font-size: 13px; color: var(--gray-400); text-align: center; padding: 20px 0; }
.top3-item {
  border: 1.5px solid var(--primary-border);
  border-radius: var(--radius);
  padding: 14px; margin-bottom: 10px;
  background: var(--primary-light);
}
.top3-rank {
  display: inline-flex; align-items: center; justify-content: center;
  width: 24px; height: 24px; border-radius: 50%;
  background: var(--primary); color: white;
  font-size: 12px; font-weight: 700; margin-bottom: 8px;
}
.top3-title { font-size: 14px; font-weight: 600; color: var(--gray-900); margin-bottom: 4px; }
.top3-summary { font-size: 12px; color: var(--gray-600); }
.top3-actions { display: flex; gap: 6px; margin-top: 10px; }

/* ── 티켓 ── */
.tickets-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(350px, 1fr)); gap: 16px; }
.ticket-card {
  background: white; border: 1.5px solid var(--gray-200);
  border-radius: var(--radius-lg); padding: 20px;
  box-shadow: var(--shadow); position: relative;
}
.ticket-card.priority-HIGH { border-left: 4px solid var(--danger); }
.ticket-card.priority-MEDIUM { border-left: 4px solid var(--warning); }
.ticket-card.priority-LOW { border-left: 4px solid var(--success); }
.ticket-card-header { display: flex; justify-content: space-between; align-items: flex-start; margin-bottom: 10px; }
.ticket-title { font-size: 15px; font-weight: 600; color: var(--gray-900); }
.ticket-field { margin-bottom: 8px; }
.ticket-field-label { font-size: 11px; font-weight: 600; color: var(--gray-400); text-transform: uppercase; margin-bottom: 2px; }
.ticket-field-value { font-size: 13px; color: var(--gray-700); line-height: 1.5; }
.ticket-meta { display: flex; gap: 10px; margin-top: 14px; padding-top: 12px; border-top: 1px solid var(--gray-100); flex-wrap: wrap; }
.ticket-actions { display: flex; gap: 6px; margin-top: 12px; }

/* ── 맞춤 체크리스트 ── */
.custom-checklist-list { display: flex; flex-direction: column; gap: 14px; }
.custom-checklist-item {
  background: white; border: 1.5px solid var(--gray-200);
  border-radius: var(--radius-lg); padding: 20px;
  box-shadow: var(--shadow);
}
.custom-checklist-item-header {
  display: flex; align-items: center; gap: 12px; margin-bottom: 16px;
}
.item-num {
  width: 28px; height: 28px; border-radius: 50%;
  background: var(--primary); color: white;
  display: flex; align-items: center; justify-content: center;
  font-size: 12px; font-weight: 700; flex-shrink: 0;
}
.item-num.mandatory { background: var(--danger); }
.item-title-field { flex: 1; }
.score-grid { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 10px; margin-top: 12px; }
.score-item { display: flex; flex-direction: column; gap: 4px; }
.score-label {
  font-size: 11px; font-weight: 700; padding: 2px 8px; border-radius: 4px;
  display: inline-block; width: fit-content;
}
.score-label.s1 { background: var(--danger-light); color: var(--danger); }
.score-label.s3 { background: var(--warning-light); color: var(--warning); }
.score-label.s5 { background: var(--success-light); color: var(--success); }
.score-input { font-size: 13px; }
.linked-ticket-badge {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 3px 9px; border-radius: 100px; font-size: 11px;
  background: var(--warning-light); color: var(--warning);
  border: 1px solid var(--warning-border);
}
.checklist-item-actions { display: flex; gap: 6px; margin-top: 12px; justify-content: flex-end; }

/* ── 리포트 ── */
#report-content { display: flex; flex-direction: column; gap: 24px; }
.report-section {
  background: white; border: 1.5px solid var(--gray-200);
  border-radius: var(--radius-lg); padding: 28px;
  box-shadow: var(--shadow);
}
.report-section-title {
  font-size: 16px; font-weight: 700; color: var(--gray-800);
  margin-bottom: 16px; padding-bottom: 12px;
  border-bottom: 2px solid var(--gray-100);
  display: flex; align-items: center; gap: 10px;
}
.report-section-title i { color: var(--primary); }
.report-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 12px; }
.report-grid-item {
  background: var(--gray-50); border-radius: var(--radius-sm);
  padding: 12px;
}
.report-grid-item .label { font-size: 12px; color: var(--gray-500); margin-bottom: 4px; }
.report-grid-item .value { font-size: 14px; font-weight: 500; color: var(--gray-800); }
.report-symptom-list { display: flex; flex-direction: column; gap: 8px; }
.report-symptom-item {
  display: flex; gap: 12px; align-items: flex-start;
  padding: 10px 14px; background: var(--gray-50); border-radius: var(--radius-sm);
}
.report-top3 { display: grid; grid-template-columns: repeat(auto-fill, minmax(250px, 1fr)); gap: 12px; }
.report-top3-item {
  border: 1.5px solid var(--primary-border); background: var(--primary-light);
  border-radius: var(--radius); padding: 14px;
}
.report-checklist-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.report-checklist-table th {
  padding: 10px 12px; background: var(--gray-50); text-align: left;
  font-size: 12px; color: var(--gray-500); border-bottom: 1.5px solid var(--gray-200);
}
.report-checklist-table td {
  padding: 10px 12px; border-bottom: 1px solid var(--gray-100); vertical-align: top;
}

/* ── 드로어 ── */
.drawer-overlay {
  position: fixed; inset: 0; background: rgba(0,0,0,.4);
  z-index: 200; display: none; animation: overlayIn .2s ease;
}
.drawer-overlay.open { display: block; }
.drawer {
  position: fixed; top: 0; right: 0; bottom: 0; width: 520px;
  background: white; z-index: 201;
  transform: translateX(100%);
  transition: transform .28s cubic-bezier(.4,0,.2,1);
  display: flex; flex-direction: column;
  box-shadow: -4px 0 20px rgba(0,0,0,.12);
}
.drawer.open { transform: translateX(0); }
.drawer-header {
  padding: 20px 24px; border-bottom: 1px solid var(--gray-200);
  display: flex; justify-content: space-between; align-items: center;
  flex-shrink: 0;
}
.drawer-title { font-size: 18px; font-weight: 700; color: var(--gray-900); }
.drawer-close {
  width: 32px; height: 32px; border-radius: 50%;
  background: var(--gray-100); border: none; cursor: pointer;
  display: flex; align-items: center; justify-content: center;
  font-size: 14px; color: var(--gray-600);
}
.drawer-close:hover { background: var(--gray-200); }
.drawer-body { flex: 1; overflow-y: auto; padding: 24px; }
.drawer-footer {
  padding: 16px 24px; border-top: 1px solid var(--gray-200);
  display: flex; justify-content: flex-end; gap: 10px; flex-shrink: 0;
}

/* ── 증거 섹션 ── */
.evidence-section { background: var(--gray-50); border-radius: var(--radius-sm); padding: 14px; }
.evidence-type-tabs { display: flex; gap: 6px; margin-bottom: 12px; flex-wrap: wrap; }
.evidence-tab {
  padding: 5px 12px; border-radius: 100px; font-size: 12px; font-weight: 500;
  border: 1.5px solid var(--gray-300); background: white; cursor: pointer;
  transition: all var(--transition);
}
.evidence-tab.active { background: var(--primary); color: white; border-color: var(--primary); }
.evidence-tab:hover:not(.active) { border-color: var(--gray-400); }
.evidence-input-area { }
.hidden { display: none !important; }
.warning-text { color: var(--danger); font-size: 12px; display: flex; align-items: center; gap: 5px; margin-top: 6px; }

/* ── 모달 ── */
.modal-overlay {
  position: fixed; inset: 0; background: rgba(0,0,0,.4);
  z-index: 200; display: none;
}
.modal-overlay.open { display: block; }
.modal {
  position: fixed; top: 50%; left: 50%;
  transform: translate(-50%, -50%) scale(.96);
  width: 600px; max-width: 95vw; max-height: 90vh;
  background: white; border-radius: var(--radius-lg);
  z-index: 201; overflow: hidden;
  display: flex; flex-direction: column;
  box-shadow: var(--shadow-lg);
  transition: transform .22s ease, opacity .22s ease;
  opacity: 0; pointer-events: none;
}
.modal.open { transform: translate(-50%, -50%) scale(1); opacity: 1; pointer-events: all; }
.modal-header {
  padding: 20px 24px; border-bottom: 1px solid var(--gray-200);
  display: flex; justify-content: space-between; align-items: center; flex-shrink: 0;
}
.modal-title { font-size: 18px; font-weight: 700; }
.modal-close {
  width: 32px; height: 32px; border-radius: 50%;
  background: var(--gray-100); border: none; cursor: pointer;
  display: flex; align-items: center; justify-content: center; font-size: 14px;
}
.modal-close:hover { background: var(--gray-200); }
.modal-body { padding: 24px; overflow-y: auto; flex: 1; }
.modal-footer {
  padding: 16px 24px; border-top: 1px solid var(--gray-200);
  display: flex; justify-content: flex-end; gap: 10px; flex-shrink: 0;
}

/* 체크박스 목록 */
.checkbox-list { display: flex; flex-direction: column; gap: 6px; max-height: 200px; overflow-y: auto; }
.checkbox-item { display: flex; align-items: center; gap: 8px; font-size: 13px; cursor: pointer; }
.checkbox-item input { width: 16px; height: 16px; accent-color: var(--primary); }

/* ── 토스트 ── */
.toast-container {
  position: fixed; bottom: 24px; right: 24px;
  z-index: 300; display: flex; flex-direction: column; gap: 8px;
}
.toast {
  background: var(--gray-900); color: white;
  padding: 12px 18px; border-radius: var(--radius-sm);
  font-size: 14px; box-shadow: var(--shadow-lg);
  animation: toastIn .2s ease;
  display: flex; align-items: center; gap: 8px;
  max-width: 320px;
}
.toast.success { background: var(--success); }
.toast.error { background: var(--danger); }
.toast.warning { background: var(--warning); }
@keyframes toastIn { from { opacity: 0; transform: translateX(20px); } to { opacity: 1; transform: translateX(0); } }
@keyframes overlayIn { from { opacity: 0; } to { opacity: 1; } }

/* ── 반응형 ── */
@media (max-width: 768px) {
  .form-grid { grid-template-columns: 1fr; }
  .form-group.span-2 { grid-column: span 1; }
  .form-row { grid-template-columns: 1fr; }
  .checklist-layout { grid-template-columns: 1fr; }
  .checklist-sidebar { display: none; }
  .bottleneck-layout { grid-template-columns: 1fr; }
  .hero-title { font-size: 28px; }
  .drawer { width: 100%; }
  .answer-buttons { grid-template-columns: 1fr; }
  .tickets-grid { grid-template-columns: 1fr; }
  .flow-chart-wrap { grid-template-columns: repeat(4, 1fr); }
}

/* ── 유틸 ── */
.text-truncate { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.flex-center { display: flex; align-items: center; justify-content: center; }
.gap-2 { gap: 8px; }

/* ── 로그인 ── */
.login-wrap {
  min-height: calc(100vh - 60px);
  display: flex; align-items: center; justify-content: center;
  background: linear-gradient(135deg, #1e293b 0%, #1e3a5f 100%);
  padding: 24px;
}
.login-box {
  background: white; border-radius: var(--radius-lg);
  padding: 48px 40px; width: 100%; max-width: 420px;
  box-shadow: var(--shadow-lg); text-align: center;
}
.login-logo {
  width: 64px; height: 64px; border-radius: 50%;
  background: var(--primary-light); border: 2px solid var(--primary-border);
  display: flex; align-items: center; justify-content: center;
  font-size: 28px; color: var(--primary);
  margin: 0 auto 20px;
}
.login-title { font-size: 26px; font-weight: 800; color: var(--gray-900); margin-bottom: 8px; }
.login-desc { font-size: 14px; color: var(--gray-500); margin-bottom: 28px; }
.login-input { font-size: 16px; padding: 13px 16px; text-align: center; }
.login-btn { width: 100%; margin-top: 14px; justify-content: center; font-size: 15px; }
.login-admin-toggle {
  margin-top: 28px; padding-top: 20px;
  border-top: 1px solid var(--gray-100);
  font-size: 13px; color: var(--gray-400);
  cursor: pointer; display: flex; align-items: center; justify-content: center; gap: 6px;
  transition: color var(--transition);
}
.login-admin-toggle:hover { color: var(--gray-600); }

/* 로그인 화면 GPT 링크 */
.login-gpt-link {
  margin-top: 10px;
  font-size: 13px; color: #10a37f;
  cursor: pointer; display: flex; align-items: center; justify-content: center; gap: 6px;
  transition: color var(--transition);
  font-weight: 500;
}
.login-gpt-link:hover { color: #059669; }
.login-gpt-link i { font-size: 12px; }

/* GPT 설정 버튼 레이블 */
.gpt-btn-label {
  font-size: 12px; font-weight: 600;
}

/* ── 헤더 유저 정보 ── */
.header-user-info {
  display: flex; align-items: center; gap: 6px;
  padding: 5px 12px; background: var(--primary-light);
  border: 1px solid var(--primary-border);
  border-radius: 100px; font-size: 13px; font-weight: 500; color: var(--primary);
}
.header-user-info.admin-mode { background: #fef3c7; border-color: #fde68a; color: #92400e; }

/* ── AI 버튼 ── */
.btn-ai {
  background: linear-gradient(135deg, #7c3aed, #2563eb);
  color: white; border: none;
  box-shadow: 0 2px 8px rgba(124,58,237,.3);
  font-weight: 600;
}
.btn-ai:hover:not(:disabled) {
  background: linear-gradient(135deg, #6d28d9, #1d4ed8);
  box-shadow: 0 4px 12px rgba(124,58,237,.4);
  transform: translateY(-1px);
}

/* ── AI 모달 ── */
.ai-modal-steps {
  display: flex; align-items: center; justify-content: center;
  gap: 8px; margin-bottom: 20px; flex-wrap: wrap;
}
.ai-step {
  display: flex; align-items: center; gap: 6px;
  padding: 8px 14px; border-radius: 100px;
  background: var(--gray-100); color: var(--gray-500);
  font-size: 13px; font-weight: 500;
}
.ai-step.active {
  background: linear-gradient(135deg, #ede9fe, #dbeafe);
  color: #5b21b6; border: 1.5px solid #c4b5fd;
}
.ai-step-num {
  width: 20px; height: 20px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-size: 11px; font-weight: 700;
  background: #7c3aed; color: white;
}
.ai-step-arrow { color: var(--gray-300); font-size: 16px; }
.ai-prompt-box {
  background: var(--gray-900); border-radius: var(--radius);
  overflow: hidden; margin-bottom: 16px;
}
.ai-prompt-header {
  display: flex; align-items: center; justify-content: space-between;
  padding: 10px 16px; background: rgba(255,255,255,.05);
  border-bottom: 1px solid rgba(255,255,255,.1);
}
.ai-prompt-label { font-size: 12px; color: rgba(255,255,255,.6); }
.ai-prompt-content {
  padding: 16px; font-size: 13px; color: #e2e8f0;
  font-family: 'Courier New', monospace; line-height: 1.7;
  white-space: pre-wrap; max-height: 240px; overflow-y: auto;
}
.ai-copy-success {
  display: flex; align-items: center; gap: 8px;
  padding: 10px 14px; border-radius: var(--radius-sm);
  background: var(--success-light); color: var(--success);
  border: 1px solid var(--success-border);
  font-size: 13px; font-weight: 500; margin-bottom: 14px;
}
.ai-guide-box {
  background: var(--primary-light); border: 1px solid var(--primary-border);
  border-radius: var(--radius-sm); padding: 14px;
}
.ai-guide-title { font-size: 13px; font-weight: 600; color: var(--primary); margin-bottom: 8px; }
.ai-guide-list { padding-left: 18px; margin: 0; }
.ai-guide-list li { font-size: 13px; color: var(--gray-600); line-height: 1.8; }
.checklist-breadcrumb-row {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 10px;
}

/* ── 관리자 대시보드 ── */.admin-student-row {
  display: flex; align-items: center; gap: 16px;
  padding: 14px 16px; border-bottom: 1px solid var(--gray-100);
  transition: background var(--transition); cursor: pointer;
}
.admin-student-row:hover { background: var(--gray-50); }
.admin-student-row:last-child { border-bottom: none; }
.admin-avatar {
  width: 36px; height: 36px; border-radius: 50%;
  background: var(--primary-light); border: 2px solid var(--primary-border);
  display: flex; align-items: center; justify-content: center;
  font-size: 14px; font-weight: 700; color: var(--primary); flex-shrink: 0;
}
.admin-student-name { font-size: 14px; font-weight: 600; color: var(--gray-900); }
.admin-student-meta { font-size: 12px; color: var(--gray-400); margin-top: 2px; }
.admin-student-stats { display: flex; gap: 12px; margin-left: auto; }
.admin-stat { text-align: center; }
.admin-stat .num { font-size: 16px; font-weight: 700; }
.admin-stat .lbl { font-size: 11px; color: var(--gray-400); }
.admin-stat.h .num { color: var(--danger); }
.admin-stat.total .num { color: var(--primary); }
.admin-stat.ticket .num { color: var(--success); }

/* ── 스크린샷 썸네일 (증상 테이블) ── */
.evidence-chip-img {
  display: inline-flex; align-items: center; gap: 5px;
  vertical-align: middle;
}
.evidence-thumb {
  width: 36px; height: 28px; object-fit: cover;
  border-radius: 4px; border: 1px solid var(--gray-200);
  cursor: pointer; transition: transform .15s;
  display: inline-block; vertical-align: middle;
}
.evidence-thumb:hover { transform: scale(1.08); box-shadow: var(--shadow-md); }

/* ══════════════════════════════════
   스크린샷 업로드 UI
══════════════════════════════════ */
.screenshot-upload-zone {
  border: 2px dashed var(--gray-300);
  border-radius: var(--radius);
  padding: 24px 16px;
  text-align: center;
  cursor: pointer;
  transition: all .2s;
  background: var(--gray-50);
  position: relative;
  min-height: 110px;
  display: flex; align-items: center; justify-content: center;
}
.screenshot-upload-zone:hover {
  border-color: var(--primary);
  background: var(--primary-light);
}
.screenshot-upload-zone.drag-over {
  border-color: var(--primary);
  background: var(--primary-light);
  box-shadow: 0 0 0 3px rgba(37,99,235,.15);
}

/* 아이들 상태 */
.screenshot-upload-idle { pointer-events: none; }
.screenshot-upload-idle i {
  font-size: 28px; color: var(--gray-300);
  margin-bottom: 8px; display: block;
}
.screenshot-upload-zone:hover .screenshot-upload-idle i { color: var(--primary); }
.screenshot-upload-zone.drag-over .screenshot-upload-idle i { color: var(--primary); }
.screenshot-upload-text {
  font-size: 13px; font-weight: 500; color: var(--gray-500); margin-bottom: 4px;
}
.screenshot-upload-sub { font-size: 11px; color: var(--gray-400); }

/* 미리보기 상태 */
.screenshot-preview-wrap {
  width: 100%; display: flex; flex-direction: column; align-items: center; gap: 8px;
  pointer-events: none;
}
.screenshot-preview-img {
  max-width: 100%; max-height: 200px;
  border-radius: var(--radius-sm);
  box-shadow: var(--shadow-md);
  object-fit: contain;
}
.screenshot-preview-info {
  font-size: 12px; color: var(--gray-400);
}
.screenshot-remove-btn {
  pointer-events: all;
  background: var(--danger-light); color: var(--danger);
  border: 1px solid var(--danger-border);
  border-radius: var(--radius-sm);
  padding: 4px 12px; font-size: 12px; font-weight: 500;
  cursor: pointer; transition: all .15s;
}
.screenshot-remove-btn:hover { background: var(--danger); color: white; }

/* OR 구분선 */
.screenshot-or-divider {
  display: flex; align-items: center; gap: 8px;
  margin: 10px 0; color: var(--gray-400); font-size: 12px;
}
.screenshot-or-divider::before,
.screenshot-or-divider::after {
  content: ''; flex: 1; height: 1px; background: var(--gray-200);
}

/* ══════════════════════════════════
   GPT API 통합 스타일
══════════════════════════════════ */

/* ── GPT 헤더 버튼 ── */
.btn-gpt-setting {
  position: relative;
  background: #f0fdf4;
  border: 1.5px solid #22c55e !important;
  color: #15803d;
  padding: 6px 12px;
  border-radius: 8px;
  cursor: pointer;
  font-size: 13px;
  font-weight: 600;
  transition: all .2s;
  display: inline-flex; align-items: center; gap: 6px;
  white-space: nowrap;
  box-shadow: 0 1px 4px rgba(34,197,94,.2);
  text-decoration: none;
  outline: none;
}
.btn-gpt-setting:hover { background: #dcfce7; border-color: #16a34a !important; box-shadow: 0 2px 8px rgba(34,197,94,.35); }
.btn-gpt-setting.key-active {
  background: #f0fdf4; border-color: #22c55e !important; color: #15803d;
}
.btn-gpt-setting.key-missing {
  background: var(--gray-50); border-color: var(--gray-300) !important; color: var(--gray-500);
  box-shadow: none;
}
.gpt-status-dot {
  width: 7px; height: 7px; border-radius: 50%;
  display: inline-block; flex-shrink: 0;
}
.gpt-status-dot.gpt-status-on { background: #22c55e; box-shadow: 0 0 0 2px #dcfce7; }
.gpt-status-dot.gpt-status-off { background: var(--gray-300); }

/* ── GPT 설정 모달 ── */
.gpt-key-status {
  margin-bottom: 16px; padding: 10px 14px;
  border-radius: var(--radius-sm); font-size: 13px; font-weight: 500;
}
.gpt-key-status.status-ok {
  background: var(--success-light); color: var(--success);
  border: 1px solid var(--success-border);
}
.gpt-key-status.status-missing {
  background: var(--warning-light); color: var(--warning);
  border: 1px solid var(--warning-border);
}
.gpt-key-status:empty { display: none; }

.gpt-settings-intro {
  margin-bottom: 20px;
}
.gpt-settings-intro p {
  font-size: 13px; color: var(--gray-500); margin-top: 8px; line-height: 1.6;
}
.gpt-openai-badge {
  display: inline-flex; align-items: center; gap: 7px;
  padding: 5px 12px; background: #f0fdf4; border: 1px solid #bbf7d0;
  border-radius: 100px; font-size: 13px; font-weight: 600; color: #15803d;
}
.api-key-input-wrap {
  position: relative; display: flex; align-items: center;
}
.api-key-input-wrap .form-input { padding-right: 40px; }
.btn-eye {
  position: absolute; right: 10px; background: none; border: none;
  color: var(--gray-400); cursor: pointer; padding: 4px;
  font-size: 14px;
}
.btn-eye:hover { color: var(--gray-600); }
.gpt-test-result {
  padding: 10px 14px; border-radius: var(--radius-sm);
  font-size: 13px; font-weight: 500; margin-bottom: 16px;
}
.gpt-test-result.test-ok {
  background: var(--success-light); color: var(--success);
  border: 1px solid var(--success-border);
}
.gpt-test-result.test-fail {
  background: var(--danger-light); color: var(--danger);
  border: 1px solid var(--danger-border);
}
.gpt-settings-guide {
  background: var(--gray-50); border: 1px solid var(--gray-200);
  border-radius: var(--radius-sm); padding: 14px; margin-top: 16px;
}
.gpt-guide-title { font-size: 13px; font-weight: 600; color: var(--gray-700); margin-bottom: 8px; }
.gpt-guide-list { padding-left: 18px; margin: 0; }
.gpt-guide-list li { font-size: 12px; color: var(--gray-500); line-height: 1.9; }
.gpt-guide-list a { color: var(--primary); text-decoration: none; }
.gpt-guide-list a:hover { text-decoration: underline; }

/* ── GPT 직접 연동 모달 ── */
.gpt-modal {
  max-width: 640px;
  max-height: 85vh;
  overflow-y: auto;
}
.gpt-modal .modal-body { padding: 0; }

/* GPT 모달 탭 */
.gpt-tab-header {
  display: flex; gap: 0; border-bottom: 2px solid var(--gray-100);
  padding: 16px 24px 0;
  background: var(--white); position: sticky; top: 0; z-index: 1;
}
.gpt-tab-btn {
  padding: 8px 16px; border: none; background: none;
  font-size: 13px; font-weight: 500; color: var(--gray-400);
  cursor: pointer; border-bottom: 2px solid transparent;
  margin-bottom: -2px; transition: all .2s;
}
.gpt-tab-btn.active { color: var(--primary); border-bottom-color: var(--primary); }
.gpt-tab-btn:hover:not(.active) { color: var(--gray-600); }
.gpt-tab-content { padding: 20px 24px; }
.gpt-tab-pane { display: none; }
.gpt-tab-pane.active { display: block; }

/* GPT 로딩 상태 */
.gpt-loading {
  display: flex; flex-direction: column; align-items: center;
  justify-content: center; padding: 48px 24px; gap: 16px;
}
.gpt-spinner {
  width: 40px; height: 40px; border: 3px solid var(--gray-200);
  border-top-color: var(--primary); border-radius: 50%;
  animation: spin .8s linear infinite;
}
@keyframes spin { to { transform: rotate(360deg); } }
.gpt-loading-msg { font-size: 14px; color: var(--gray-500); text-align: center; }
.gpt-loading-sub { font-size: 12px; color: var(--gray-400); }

/* GPT 결과 카드 */
.gpt-result-header {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 16px;
}
.gpt-result-title { font-size: 15px; font-weight: 600; color: var(--gray-900); }
.gpt-result-meta { font-size: 12px; color: var(--gray-400); }
.gpt-symptom-card {
  background: var(--gray-50); border: 1px solid var(--gray-200);
  border-radius: var(--radius); padding: 16px; margin-bottom: 12px;
  position: relative; transition: border-color .2s;
}
.gpt-symptom-card:hover { border-color: var(--primary-border); }
.gpt-symptom-card.added {
  background: var(--success-light); border-color: var(--success-border);
}
.gpt-symptom-no {
  position: absolute; top: 10px; right: 10px;
  width: 22px; height: 22px; border-radius: 50%;
  background: var(--gray-200); color: var(--gray-500);
  font-size: 11px; font-weight: 700;
  display: flex; align-items: center; justify-content: center;
}
.gpt-symptom-flow {
  font-size: 11px; font-weight: 600; color: var(--primary);
  background: var(--primary-light); padding: 2px 8px;
  border-radius: 100px; margin-bottom: 8px; display: inline-block;
}
.gpt-symptom-row {
  display: grid; grid-template-columns: 80px 1fr;
  gap: 4px 12px; margin-bottom: 4px;
}
.gpt-symptom-key {
  font-size: 11px; font-weight: 600; color: var(--gray-400);
  padding-top: 2px;
}
.gpt-symptom-val {
  font-size: 13px; color: var(--gray-700); line-height: 1.5;
}
.gpt-symptom-sev {
  display: inline-flex; align-items: center;
  padding: 2px 8px; border-radius: 100px; font-size: 11px; font-weight: 700;
}
.gpt-symptom-sev.H { background: var(--sev-h-bg); color: var(--sev-h-text); }
.gpt-symptom-sev.M { background: var(--sev-m-bg); color: var(--sev-m-text); }
.gpt-symptom-sev.L { background: var(--sev-l-bg); color: var(--sev-l-text); }
.gpt-evidence-tip {
  font-size: 11px; color: var(--primary);
  background: var(--primary-light); padding: 4px 8px;
  border-radius: 4px; margin-top: 8px;
  display: flex; align-items: flex-start; gap: 5px;
}
.gpt-add-btn {
  margin-top: 10px; width: 100%;
}
.gpt-add-btn.added { background: var(--success); border-color: var(--success); color: white; }

/* GPT 병목 추천 카드 */
.gpt-bn-card {
  border: 1.5px solid var(--gray-200); border-radius: var(--radius);
  padding: 16px; margin-bottom: 12px; cursor: pointer; transition: all .2s;
}
.gpt-bn-card:hover { border-color: var(--primary); background: var(--primary-light); }
.gpt-bn-card.selected { border-color: var(--primary); background: var(--primary-light); }
.gpt-bn-rank {
  display: inline-flex; align-items: center; justify-content: center;
  width: 28px; height: 28px; border-radius: 50%; font-size: 13px; font-weight: 700;
  margin-bottom: 8px;
}
.gpt-bn-rank.rank-1 { background: #fef3c7; color: #92400e; }
.gpt-bn-rank.rank-2 { background: var(--gray-100); color: var(--gray-600); }
.gpt-bn-rank.rank-3 { background: #fee2e2; color: #991b1b; }
.gpt-bn-title { font-size: 14px; font-weight: 600; color: var(--gray-900); margin-bottom: 6px; }
.gpt-bn-summary { font-size: 13px; color: var(--gray-500); line-height: 1.5; margin-bottom: 8px; }
.gpt-bn-impact {
  font-size: 12px; font-weight: 500; color: var(--danger);
  background: var(--danger-light); padding: 3px 8px;
  border-radius: 4px; display: inline-block;
}

/* GPT 티켓 초안 뷰 */
.gpt-ticket-preview {
  background: var(--gray-50); border: 1px solid var(--gray-200);
  border-radius: var(--radius); padding: 20px;
}
.gpt-ticket-preview .ticket-row {
  display: flex; gap: 12px; margin-bottom: 14px; font-size: 13px;
}
.gpt-ticket-preview .ticket-label {
  min-width: 80px; font-weight: 600; color: var(--gray-600);
}
.gpt-ticket-preview .ticket-value {
  color: var(--gray-800); line-height: 1.6;
}
.gpt-apply-all-btn {
  width: 100%; background: linear-gradient(135deg, #7c3aed, #2563eb);
  color: white; border: none; padding: 12px;
  border-radius: var(--radius-sm); font-size: 14px; font-weight: 600;
  cursor: pointer; transition: all .2s; margin-top: 8px;
}
.gpt-apply-all-btn:hover { opacity: .9; transform: translateY(-1px); }

/* GPT 에러 상태 */
.gpt-error {
  text-align: center; padding: 32px 24px;
}
.gpt-error-icon { font-size: 40px; margin-bottom: 12px; }
.gpt-error-msg { font-size: 14px; color: var(--danger); font-weight: 500; margin-bottom: 8px; }
.gpt-error-sub { font-size: 13px; color: var(--gray-400); line-height: 1.6; }

/* GPT 배너 (AI 모달 안) */
.gpt-direct-banner {
  background: linear-gradient(135deg, #fef3c7, #fffbeb);
  border: 1.5px solid #fde68a; border-radius: var(--radius);
  margin-bottom: 16px; padding: 14px;
}
.gpt-direct-banner-content {
  display: flex; align-items: center; gap: 12px; flex-wrap: wrap;
}
.gpt-direct-banner-content > div {
  flex: 1; min-width: 0;
}
.gpt-direct-banner-content strong {
  display: block; font-size: 13px; font-weight: 600; color: #92400e;
  margin-bottom: 2px;
}
.gpt-direct-banner-content span { font-size: 12px; color: var(--gray-500); }
.gpt-direct-banner.hidden { display: none; }

/* API 키 있을 때 배너 변경 */
.gpt-connected-banner {
  background: var(--success-light); border: 1.5px solid var(--success-border);
  border-radius: var(--radius); padding: 12px 16px; margin-bottom: 16px;
  display: flex; align-items: center; gap: 10px; font-size: 13px; font-weight: 500; color: var(--success);
}

/* 증상 선택 체크박스 (GPT 모달 내) */
.gpt-symptom-select {
  display: flex; align-items: flex-start; gap: 10px;
  padding: 10px; border: 1px solid var(--gray-200);
  border-radius: var(--radius-sm); margin-bottom: 8px; cursor: pointer;
  transition: background .15s;
}
.gpt-symptom-select:hover { background: var(--gray-50); }
.gpt-symptom-select input[type=checkbox] { margin-top: 2px; flex-shrink: 0; }
.gpt-symptom-select-info { font-size: 13px; line-height: 1.5; }
.gpt-symptom-select-info strong { color: var(--gray-800); }
.gpt-symptom-select-info span { color: var(--gray-500); }

/* ── 작업 흐름 안내 배너 ── */
.workflow-guide-banner {
  background: #f8fafc;
  border: 1px solid var(--gray-200);
  border-radius: var(--radius-md);
  padding: 12px 16px;
  margin-bottom: 16px;
}
.workflow-steps {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
  margin-bottom: 8px;
}
.wf-step {
  display: flex;
  align-items: center;
  gap: 5px;
  font-size: 12px;
  font-weight: 500;
  color: var(--gray-400);
  padding: 4px 10px;
  border-radius: 12px;
  background: var(--gray-100);
  border: 1px solid var(--gray-200);
}
.wf-step.done {
  color: #15803d;
  background: #f0fdf4;
  border-color: #86efac;
}
.wf-step.done i { color: #22c55e; }
.wf-step.active {
  color: var(--primary-dark);
  background: var(--primary-light);
  border-color: var(--primary-border);
  font-weight: 700;
}
.wf-step.active i { color: var(--primary); }
.wf-arrow {
  color: var(--gray-400);
  font-size: 12px;
  font-weight: 600;
}
.wf-tip {
  font-size: 12px;
  color: var(--gray-600);
  line-height: 1.6;
  padding-top: 8px;
  border-top: 1px solid var(--gray-200);
}
.wf-tip strong { color: var(--gray-800); }

.ticket-guide-banner {
  background: var(--primary-light);
  border: 1px solid var(--primary-border);
  border-radius: var(--radius-md);
  margin-bottom: 16px;
  overflow: hidden;
}
.ticket-guide-toggle {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 10px 14px;
  cursor: pointer;
  color: var(--primary-dark);
  font-size: 13px;
  user-select: none;
}
.ticket-guide-toggle:hover { background: #dbeafe; }
.ticket-guide-body {
  padding: 0 14px 14px;
}
.ticket-guide-body.hidden { display: none; }
.ticket-guide-label {
  font-size: 12px;
  font-weight: 600;
  color: var(--primary-dark);
  margin-bottom: 8px;
}
.ticket-example-table { width: 100%; border-collapse: collapse; font-size: 12px; }
.ticket-example-table tr { border-bottom: 1px solid var(--primary-border); }
.ticket-example-table tr:last-child { border-bottom: none; }
.teg-key {
  padding: 6px 8px;
  font-weight: 600;
  color: var(--primary-dark);
  white-space: nowrap;
  width: 80px;
  vertical-align: top;
}
.teg-val {
  padding: 6px 8px;
  color: var(--gray-700);
  line-height: 1.5;
}

/* ── 티켓 연관 증상 미리보기 ── */
.ticket-linked-symptoms {
  background: #f0fdf4;
  border: 1.5px solid #86efac;
  border-radius: var(--radius-md);
  margin-bottom: 16px;
  overflow: hidden;
}
.ticket-linked-symptoms.hidden { display: none; }
.ticket-linked-header {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 10px 14px;
  color: #15803d;
  font-size: 13px;
  border-bottom: 1px solid #bbf7d0;
}
.ticket-linked-list { padding: 8px; display: flex; flex-direction: column; gap: 6px; }
.ticket-linked-item {
  display: flex;
  align-items: flex-start;
  gap: 8px;
  padding: 8px 10px;
  background: #fff;
  border: 1px solid #d1fae5;
  border-radius: var(--radius-sm);
}
.ticket-linked-content { flex: 1; }
.ticket-linked-action {
  font-size: 13px;
  font-weight: 500;
  color: var(--gray-800);
  margin-bottom: 4px;
}
.ticket-linked-detail {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  font-size: 11px;
  color: var(--gray-500);
}
.ticket-linked-detail span {
  background: var(--gray-100);
  padding: 2px 6px;
  border-radius: 4px;
}
.badge-repro {
  background: #e0f2fe;
  color: #0369a1;
  font-size: 10px;
  padding: 2px 6px;
  border-radius: 4px;
  white-space: nowrap;
}

/* ── 자동 채우기 버튼 ── */
.btn-fill-request {
  display: none;
  align-items: center;
  gap: 6px;
  margin-top: 6px;
  padding: 5px 12px;
  background: #f0fdf4;
  border: 1px solid #86efac;
  border-radius: 6px;
  color: #15803d;
  font-size: 12px;
  cursor: pointer;
  transition: background .15s;
}
.btn-fill-request:hover { background: #dcfce7; }

/* ── 티켓 작성 완료 체크리스트 바 ── */
.ticket-checklist-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin: 8px 0 16px;
  padding: 10px 12px;
  background: var(--gray-50);
  border: 1px solid var(--gray-200);
  border-radius: var(--radius-sm);
}
.ticket-check-item {
  display: flex;
  align-items: center;
  gap: 5px;
  font-size: 12px;
  color: var(--gray-400);
  padding: 3px 8px;
  border-radius: 12px;
  background: var(--white);
  border: 1px solid var(--gray-200);
  transition: all .2s;
}
.ticket-check-item.filled {
  color: #15803d;
  background: #f0fdf4;
  border-color: #86efac;
}
.ticket-check-item.filled i { color: #22c55e; }
.ticket-check-item i { font-size: 11px; }

/* ── 맞춤 체크리스트 작성 가이드 ── */
.checklist-write-guide {
  background: #fffbeb;
  border: 1px solid #fde68a;
  border-radius: var(--radius-md);
  margin-bottom: 20px;
  overflow: hidden;
}
.cwg-toggle {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 11px 16px;
  cursor: pointer;
  color: #92400e;
  font-size: 13px;
  user-select: none;
}
.cwg-toggle:hover { background: #fef3c7; }
.cwg-toggle i:first-child { color: #d97706; }
.cwg-body {
  padding: 0 16px 16px;
}
.cwg-body.hidden { display: none; }

.cwg-purpose {
  font-size: 13px;
  color: var(--gray-700);
  line-height: 1.7;
  padding: 10px 12px;
  background: #fef9c3;
  border-radius: var(--radius-sm);
  margin-bottom: 14px;
}
.cwg-purpose em { color: #b45309; font-style: normal; font-weight: 600; }
.cwg-fields { display: flex; flex-direction: column; gap: 10px; margin-bottom: 16px; }
.cwg-field-item {
  background: var(--white);
  border: 1px solid #fde68a;
  border-radius: var(--radius-sm);
  padding: 10px 14px;
}
.cwg-field-name {
  font-size: 13px;
  font-weight: 700;
  color: var(--gray-800);
  margin-bottom: 3px;
}
.cwg-field-desc {
  font-size: 12px;
  color: var(--gray-500);
  margin-bottom: 6px;
}
.cwg-field-ex {
  font-size: 12px;
  color: var(--gray-700);
  line-height: 1.6;
  background: var(--gray-50);
  padding: 6px 10px;
  border-radius: 6px;
}
.cwg-bad { color: var(--danger); font-weight: 600; }
.cwg-good { color: var(--success); font-weight: 600; }

.cwg-example-full { margin-top: 4px; }
.cwg-example-title {
  font-size: 12px;
  font-weight: 700;
  color: #92400e;
  margin-bottom: 8px;
}

/* ── 티켓 → 맞춤 체크리스트 이동 배너 ── */
.ticket-next-banner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  background: linear-gradient(135deg, #f0fdf4 0%, #ecfdf5 100%);
  border: 1.5px solid #86efac;
  border-radius: var(--radius-md);
  padding: 16px 20px;
  margin-top: 24px;
  flex-wrap: wrap;
}
.ticket-next-banner.hidden { display: none; }
.tnb-content {
  display: flex;
  align-items: center;
  gap: 12px;
}
.tnb-title {
  font-size: 15px;
  font-weight: 700;
  color: #15803d;
  margin-bottom: 3px;
}
.tnb-desc {
  font-size: 13px;
  color: var(--gray-600);
}
.tnb-desc strong { color: var(--gray-800); }

/* ── 프로젝트 카드 진행 단계 표시 ── */
.project-card-stage {
  margin-top: 10px;
  padding: 5px 10px;
  font-size: 12px;
  color: var(--primary-dark);
  background: var(--primary-light);
  border: 1px solid var(--primary-border);
  border-radius: 20px;
  display: inline-flex;
  align-items: center;
  gap: 5px;
}
.project-card-stage.new {
  color: var(--gray-500);
  background: var(--gray-100);
  border-color: var(--gray-200);
}
.project-card-stage strong { font-weight: 700; }

/* ── 프로젝트 재진입 팝업 ── */
.resume-project-info {
  background: var(--gray-50);
  border: 1px solid var(--gray-200);
  border-radius: var(--radius-sm);
  padding: 12px 14px;
  margin-bottom: 14px;
}
.resume-project-name {
  font-size: 15px;
  font-weight: 700;
  color: var(--gray-800);
  margin-bottom: 6px;
}
.resume-project-stats {
  display: flex;
  gap: 14px;
  font-size: 12px;
  color: var(--gray-500);
}
.resume-project-stats span { display: flex; align-items: center; gap: 4px; }
.resume-desc {
  font-size: 13px;
  color: var(--gray-500);
  margin-bottom: 14px;
}
.resume-stages {
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.resume-stage-btn {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 11px 14px;
  background: var(--white);
  border: 1.5px solid var(--gray-200);
  border-radius: var(--radius-sm);
  cursor: pointer;
  font-size: 13px;
  color: var(--gray-500);
  text-align: left;
  transition: all .15s;
  position: relative;
}
.resume-stage-btn:hover:not(:disabled) {
  border-color: var(--primary-border);
  background: var(--primary-light);
  color: var(--primary-dark);
}
.resume-stage-btn.done {
  color: var(--gray-400);
  background: var(--gray-50);
}
.resume-stage-btn.done:hover:not(:disabled) {
  border-color: var(--primary-border);
  background: var(--primary-light);
  color: var(--primary-dark);
}
.resume-stage-btn.current {
  border-color: var(--primary);
  background: var(--primary-light);
  color: var(--primary-dark);
  font-weight: 700;
}
.resume-stage-btn.locked {
  opacity: 0.4;
  cursor: not-allowed;
}
.resume-check {
  margin-left: auto;
  color: #22c55e;
  font-size: 14px;
}
.resume-current-badge {
  margin-left: auto;
  background: var(--primary);
  color: white;
  font-size: 11px;
  font-weight: 700;
  padding: 2px 8px;
  border-radius: 10px;
}

/* ── 젠스파크 가져오기 버튼 ── */
.btn-genspark {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 12px;
  background: #fff7ed;
  border: 1.5px solid #fed7aa;
  border-radius: var(--radius-sm);
  color: #c2410c;
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  transition: all .15s;
  white-space: nowrap;
}
.btn-genspark:hover { background: #ffedd5; border-color: #fb923c; }

/* ── 젠스파크 가져오기 모달 내부 ── */
.genspark-guide-box {
  background: #f0fdf4;
  border: 1px solid #86efac;
  border-radius: var(--radius-sm);
  padding: 14px 16px;
  font-size: 13px;
  color: var(--gray-700);
  line-height: 1.7;
}
.genspark-guide-box strong { color: var(--gray-900); }
.genspark-guide-box ol { padding-left: 18px; margin: 8px 0; }
.genspark-guide-box li { margin-bottom: 4px; }
.genspark-format-hint {
  margin-top: 10px;
  padding: 7px 10px;
  background: #dcfce7;
  border-radius: 6px;
  font-size: 12px;
  color: #15803d;
}
.genspark-format-hint code {
  background: #bbf7d0;
  padding: 1px 5px;
  border-radius: 4px;
  font-family: monospace;
}
.genspark-paste-area {
  min-height: 180px;
  font-family: monospace;
  font-size: 12px;
  line-height: 1.6;
  resize: vertical;
}
.genspark-preview-title {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 14px;
  font-weight: 700;
  color: var(--gray-800);
  margin-bottom: 10px;
}
.genspark-preview-list {
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.genspark-preview-item {
  border: 1.5px solid var(--gray-200);
  border-radius: var(--radius-sm);
  overflow: hidden;
  transition: border-color .15s;
}
.genspark-preview-item:has(.genspark-chk:checked) {
  border-color: var(--primary-border);
  background: var(--primary-light);
}
.gpi-checkbox-row {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  padding: 12px 14px;
  cursor: pointer;
}
.gpi-checkbox-row input[type=checkbox] {
  margin-top: 3px;
  flex-shrink: 0;
  width: 16px;
  height: 16px;
  cursor: pointer;
  accent-color: var(--primary);
}
.gpi-content { flex: 1; }
.gpi-header {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 8px;
  flex-wrap: wrap;
}
.gpi-flow {
  font-size: 12px;
  background: var(--gray-100);
  padding: 2px 8px;
  border-radius: 10px;
  color: var(--gray-600);
}
.gpi-action {
  font-size: 13px;
  font-weight: 600;
  color: var(--gray-800);
  flex: 1;
}
.gpi-rows { display: flex; flex-direction: column; gap: 4px; }
.gpi-row {
  display: flex;
  gap: 8px;
  font-size: 12px;
  line-height: 1.5;
}
.gpi-key {
  min-width: 32px;
  font-weight: 600;
  color: var(--gray-500);
  flex-shrink: 0;
}
.gpi-val { color: var(--gray-700); }
.genspark-error-box {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 10px 14px;
  background: var(--danger-light);
  border: 1px solid var(--danger-border);
  border-radius: var(--radius-sm);
  font-size: 13px;
  color: var(--danger);
}

/* ======================================================
   실행 허브 레이아웃 (옵션 C 통합)
   ====================================================== */

/* ── 허브 레이아웃 ── */
.hub-layout {
  display: flex;
  height: calc(100vh - 60px);
  overflow: hidden;
}

/* ── 사이드바 ── */
.hub-sidebar {
  width: 220px;
  flex-shrink: 0;
  background: var(--white);
  border-right: 1px solid var(--gray-200);
  display: flex;
  flex-direction: column;
  overflow-y: auto;
  transition: width .2s;
}
.hub-sidebar.collapsed { width: 60px; }
.hub-sidebar.collapsed .hub-nav-item span,
.hub-sidebar.collapsed .hub-sidebar-subtitle,
.hub-sidebar.collapsed .hub-sidebar-header span,
.hub-sidebar.collapsed .hub-sidebar-footer .btn span,
.hub-sidebar.collapsed .hub-nav-badge { display: none; }

.hub-sidebar-header {
  padding: 18px 16px 14px;
  border-bottom: 1px solid var(--gray-100);
}
.hub-sidebar-logo {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 16px;
  font-weight: 700;
  color: var(--primary);
}
.hub-sidebar-logo i { font-size: 18px; }
.hub-sidebar-subtitle {
  font-size: 11px;
  color: var(--gray-500);
  margin-top: 4px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.hub-sidebar-nav {
  flex: 1;
  padding: 10px 8px;
  display: flex;
  flex-direction: column;
  gap: 2px;
}
.hub-nav-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 9px 10px;
  border-radius: var(--radius-sm);
  cursor: pointer;
  font-size: 13px;
  color: var(--gray-600);
  transition: all .15s;
  position: relative;
}
.hub-nav-item:hover { background: var(--gray-100); color: var(--gray-800); }
.hub-nav-item.active {
  background: var(--primary-light);
  color: var(--primary-dark);
  font-weight: 600;
}
.hub-nav-item i { width: 16px; text-align: center; flex-shrink: 0; }
.hub-nav-badge {
  margin-left: auto;
  background: var(--danger);
  color: white;
  font-size: 11px;
  font-weight: 700;
  min-width: 18px;
  height: 18px;
  border-radius: 9px;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 0 5px;
}
.hub-badge-warning { background: var(--warning); }

.hub-sidebar-footer {
  padding: 12px 8px;
  border-top: 1px solid var(--gray-100);
}
.hub-back-btn {
  width: 100%;
  justify-content: center;
  font-size: 12px;
}

/* ── 허브 메인 영역 ── */
.hub-main {
  flex: 1;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}
.hub-topbar {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 20px;
  border-bottom: 1px solid var(--gray-200);
  background: var(--white);
  flex-shrink: 0;
}
.hub-menu-toggle {
  background: none;
  border: none;
  cursor: pointer;
  color: var(--gray-500);
  font-size: 18px;
  padding: 4px;
  border-radius: var(--radius-sm);
  transition: all .15s;
}
.hub-menu-toggle:hover { background: var(--gray-100); color: var(--gray-700); }
.hub-breadcrumb {
  font-size: 14px;
  font-weight: 600;
  color: var(--gray-700);
}
.hub-topbar-actions { margin-left: auto; display: flex; gap: 8px; }

.hub-content {
  flex: 1;
  overflow-y: auto;
  padding: 24px;
  background: var(--bg);
}

/* ── 허브 내부 공통 ── */
.hub-page-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 20px;
  gap: 16px;
  flex-wrap: wrap;
}
.hub-page-title {
  font-size: 20px;
  font-weight: 700;
  color: var(--gray-900);
  margin-bottom: 4px;
}
.hub-page-subtitle {
  font-size: 13px;
  color: var(--gray-500);
}
.hub-page-actions { display: flex; gap: 8px; align-items: center; flex-shrink: 0; }

/* ── KPI 그리드 ── */
.hub-kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(150px, 1fr));
  gap: 12px;
  margin-bottom: 20px;
}
.hub-kpi-card {
  background: var(--white);
  border: 1px solid var(--gray-200);
  border-radius: var(--radius-md);
  padding: 16px;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
  text-align: center;
}
.hub-kpi-icon { font-size: 22px; }
.hub-kpi-num {
  font-size: 28px;
  font-weight: 700;
  line-height: 1;
}
.hub-kpi-label {
  font-size: 12px;
  color: var(--gray-500);
}
.hub-kpi-primary .hub-kpi-num { color: var(--primary); }
.hub-kpi-primary .hub-kpi-icon { color: var(--primary); }
.hub-kpi-danger .hub-kpi-num { color: var(--danger); }
.hub-kpi-danger .hub-kpi-icon { color: var(--danger); }
.hub-kpi-warning .hub-kpi-num { color: var(--warning); }
.hub-kpi-warning .hub-kpi-icon { color: var(--warning); }
.hub-kpi-success .hub-kpi-num { color: var(--success); }
.hub-kpi-success .hub-kpi-icon { color: var(--success); }
.hub-kpi-neutral .hub-kpi-num { color: var(--gray-500); }

/* KPI 미니 행 */
.hub-kpi-row {
  display: flex;
  gap: 16px;
  margin-bottom: 16px;
  flex-wrap: wrap;
}
.hub-kpi-mini {
  font-size: 13px;
  color: var(--gray-600);
}
.num-blue  { font-weight: 700; color: var(--primary); }
.num-orange { font-weight: 700; color: var(--warning); }
.num-green { font-weight: 700; color: var(--success); }

/* ── 파이프라인 카드 ── */
.hub-pipeline-card {
  background: var(--white);
  border: 1px solid var(--gray-200);
  border-radius: var(--radius-md);
  padding: 18px 20px;
  margin-bottom: 20px;
}
.hub-pipeline-title {
  font-size: 14px;
  font-weight: 600;
  color: var(--gray-700);
  margin-bottom: 14px;
  display: flex;
  align-items: center;
  gap: 8px;
}
.hub-pipeline-steps {
  display: flex;
  align-items: center;
  gap: 8px;
  overflow-x: auto;
  padding-bottom: 4px;
}
.hub-pipe-step {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 4px;
  min-width: 72px;
  padding: 10px 8px;
  border-radius: var(--radius-sm);
  background: var(--gray-50);
  border: 1.5px solid var(--gray-200);
  font-size: 12px;
  color: var(--gray-500);
}
.hub-pipe-step.done {
  background: var(--success-light);
  border-color: var(--success-border);
  color: var(--success);
}
.hub-pipe-step.active {
  background: var(--primary-light);
  border-color: var(--primary-border);
  color: var(--primary-dark);
  font-weight: 600;
}
.hub-pipe-step.pending { opacity: .5; }
.hub-pipe-icon { font-size: 18px; }
.hub-pipe-label { font-size: 11px; }
.hub-pipe-num { font-size: 12px; font-weight: 700; }
.hub-pipe-arrow { color: var(--gray-400); font-size: 14px; flex-shrink: 0; }

/* ── 빠른 액션 ── */
.hub-quick-actions { margin-bottom: 20px; }
.hub-section-title {
  font-size: 14px;
  font-weight: 700;
  color: var(--gray-800);
  margin-bottom: 10px;
}
.hub-action-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
  gap: 10px;
}
.hub-action-btn {
  background: var(--white);
  border: 1.5px solid var(--gray-200);
  border-radius: var(--radius-md);
  padding: 14px;
  cursor: pointer;
  display: flex;
  flex-direction: column;
  gap: 4px;
  text-align: left;
  transition: all .15s;
  font-size: 13px;
  color: var(--gray-700);
}
.hub-action-btn:hover { border-color: var(--primary-border); background: var(--primary-light); }
.hub-action-btn i { font-size: 20px; color: var(--primary); margin-bottom: 4px; }
.hub-action-btn span { font-weight: 600; }
.hub-action-btn small { color: var(--gray-500); font-size: 11px; }

/* ── 섹션 ── */
.hub-section { margin-bottom: 20px; }
.hub-section-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 10px; }
.hub-link-btn {
  background: none;
  border: none;
  cursor: pointer;
  font-size: 13px;
  color: var(--primary);
  font-weight: 600;
}
.hub-link-btn:hover { text-decoration: underline; }

/* ── 허브 리스트 ── */
.hub-list { display: flex; flex-direction: column; gap: 8px; }
.hub-list-item {
  background: var(--white);
  border: 1px solid var(--gray-200);
  border-radius: var(--radius-sm);
  padding: 12px 14px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}
.hub-list-content { display: flex; align-items: center; gap: 10px; flex: 1; min-width: 0; }
.hub-list-title { font-size: 13px; font-weight: 600; color: var(--gray-800); }
.hub-list-sub { font-size: 12px; color: var(--gray-500); margin-top: 2px; }

/* ── 테이블 ── */
.hub-table-wrap { overflow-x: auto; }
.hub-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}
.hub-table th {
  padding: 9px 12px;
  text-align: left;
  font-size: 12px;
  color: var(--gray-500);
  font-weight: 600;
  border-bottom: 1.5px solid var(--gray-200);
  white-space: nowrap;
}
.hub-table td {
  padding: 11px 12px;
  border-bottom: 1px solid var(--gray-100);
  vertical-align: middle;
}
.hub-table tr:last-child td { border-bottom: none; }
.hub-table tr:hover td { background: var(--gray-50); }
.hub-row-done td { opacity: .6; }
.hub-cell-title { font-weight: 600; color: var(--gray-800); }
.hub-cell-sub { font-size: 11px; color: var(--gray-500); margin-top: 2px; display: flex; align-items: center; gap: 4px; }

/* ── 배지 ── */
.hub-badge {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  padding: 2px 8px;
  border-radius: 10px;
  font-size: 12px;
  font-weight: 600;
}
.hub-badge-high     { background: #fee2e2; color: #991b1b; }
.hub-badge-medium   { background: #fef3c7; color: #92400e; }
.hub-badge-low      { background: #f0fdf4; color: #14532d; }
.hub-badge-critical { background: #4c1d95; color: white; }

.hub-team-badge {
  display: inline-flex;
  align-items: center;
  padding: 2px 8px;
  background: var(--gray-100);
  border-radius: 10px;
  font-size: 12px;
  color: var(--gray-600);
}

/* ── 상태 칩 ── */
.hub-status-chip {
  display: inline-flex;
  align-items: center;
  padding: 2px 8px;
  border-radius: 10px;
  font-size: 12px;
  font-weight: 600;
}
.hub-status-open       { background: #fef3c7; color: #92400e; }
.hub-status-in_progress { background: #dbeafe; color: #1e40af; }
.hub-status-done       { background: #f0fdf4; color: #14532d; }
.hub-status-blocked    { background: #fee2e2; color: #991b1b; }
.hub-status-scheduled  { background: var(--gray-100); color: var(--gray-600); }
.hub-status-ready      { background: #fef3c7; color: #92400e; }
.hub-status-completed  { background: #f0fdf4; color: #14532d; }
.hub-status-missed     { background: #fee2e2; color: #991b1b; }
.hub-due-warn          { color: var(--danger); font-weight: 600; }

/* ── 재검증 카드 ── */
.hub-recheck-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
  gap: 14px;
}
.hub-recheck-card {
  background: var(--white);
  border: 1px solid var(--gray-200);
  border-radius: var(--radius-md);
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.hub-recheck-card.hub-recheck-ready { border-color: var(--warning-border); }
.hub-recheck-title { font-size: 14px; font-weight: 700; color: var(--gray-800); }
.hub-recheck-meta  { font-size: 12px; color: var(--gray-500); }
.hub-recheck-snapshot {
  background: var(--gray-50);
  border-radius: var(--radius-sm);
  padding: 10px 12px;
  font-size: 12px;
  color: var(--gray-700);
}
.hub-recheck-snapshot-row { display: flex; justify-content: space-between; margin-bottom: 4px; }
.hub-recheck-snapshot-row:last-child { margin-bottom: 0; }
.hub-delta-good { color: var(--success); font-weight: 700; }
.hub-delta-bad  { color: var(--danger); font-weight: 700; }
.hub-checklist-items { display: flex; flex-direction: column; gap: 4px; }
.hub-checklist-item {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: var(--gray-600);
}
.hub-check-icon { color: var(--success); }
.hub-uncheck-icon { color: var(--gray-400); }

/* ── 개선 리포트 ── */
.hub-report-card {
  background: var(--white);
  border: 1px solid var(--gray-200);
  border-radius: var(--radius-md);
  padding: 20px;
  margin-bottom: 14px;
}
.hub-report-title { font-size: 17px; font-weight: 700; color: var(--gray-900); margin-bottom: 4px; }
.hub-report-meta  { font-size: 13px; color: var(--gray-500); margin-bottom: 14px; }
.hub-report-metrics {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
  margin-bottom: 14px;
}
.hub-metric-box {
  background: var(--gray-50);
  border-radius: var(--radius-sm);
  padding: 12px;
}
.hub-metric-label { font-size: 12px; color: var(--gray-500); margin-bottom: 8px; font-weight: 600; }
.hub-metric-rows { display: flex; flex-direction: column; gap: 4px; }
.hub-metric-row { display: flex; justify-content: space-between; font-size: 12px; color: var(--gray-700); }
.hub-metric-val { font-weight: 600; }
.hub-improvement-tag {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 10px;
  border-radius: 10px;
  font-size: 12px;
  font-weight: 700;
  background: #f0fdf4;
  color: #15803d;
}
.hub-improvement-tag.worsened { background: #fee2e2; color: #991b1b; }
.hub-improvement-tag.no-change { background: var(--gray-100); color: var(--gray-600); }

/* ── 자동화 실행 로그 ── */
.hub-run-item {
  background: var(--white);
  border: 1px solid var(--gray-200);
  border-radius: var(--radius-sm);
  padding: 12px 14px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  margin-bottom: 8px;
}
.hub-run-header { display: flex; align-items: center; gap: 10px; font-size: 13px; }
.hub-run-status-success  { color: var(--success); font-weight: 700; }
.hub-run-status-failed   { color: var(--danger); font-weight: 700; }
.hub-run-status-partial  { color: var(--warning); font-weight: 700; }
.hub-run-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  font-size: 12px;
  color: var(--gray-500);
}
.hub-run-action-tag {
  background: var(--gray-100);
  padding: 2px 8px;
  border-radius: 10px;
}

/* ── 빈 상태 ── */
.hub-empty {
  text-align: center;
  padding: 60px 20px;
  color: var(--gray-500);
}
.hub-empty i { font-size: 42px; margin-bottom: 14px; opacity: .4; display: block; }
.hub-empty p { font-size: 14px; line-height: 1.6; margin-bottom: 16px; }

/* ── 허브 이동 배너 (리포트 화면 하단) ── */
.hub-goto-banner {
  background: linear-gradient(135deg, #eff6ff, #f0fdf4);
  border: 1.5px solid var(--primary-border);
  border-radius: var(--radius-md);
  padding: 18px 20px;
}
.hub-goto-inner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
}
.hub-goto-text {
  display: flex;
  align-items: center;
  gap: 12px;
}
.hub-goto-text i { font-size: 22px; flex-shrink: 0; }
.hub-goto-text strong { display: block; font-size: 15px; color: var(--gray-800); }
.hub-goto-text p { font-size: 12px; color: var(--gray-600); margin: 0; }

/* ── 티켓 화면 내 허브 배너 ── */
.ticket-hub-banner {
  background: #eff6ff;
  border: 1.5px solid var(--primary-border);
  border-radius: var(--radius-md);
  padding: 14px 16px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-top: 16px;
  flex-wrap: wrap;
}
.ticket-hub-banner .thb-text {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 13px;
  color: var(--primary-dark);
}
.ticket-hub-banner .thb-text i { font-size: 18px; color: var(--primary); }
.ticket-hub-banner .thb-text strong { font-size: 14px; }
.ticket-hub-banner small { display: block; font-size: 12px; color: var(--gray-500); }

/* ── 허브 카드 (재검증, 실행 로그 등) ── */
.hub-card {
  background: var(--white);
  border: 1px solid var(--gray-200);
  border-radius: var(--radius-md);
  padding: 16px 18px;
  margin-bottom: 10px;
}
.hub-report-header { border-color: var(--primary-border); background: linear-gradient(135deg, #eff6ff, #f8faff); }
.hub-report-project { display: flex; align-items: center; gap: 14px; }
.hub-card-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 12px;
}
.hub-card-title { font-size: 14px; font-weight: 700; color: var(--gray-800); }
.hub-card-sub   { font-size: 12px; color: var(--gray-500); margin-top: 3px; }
.hub-sub-label  { font-size: 12px; font-weight: 700; color: var(--gray-600); margin-bottom: 6px; }
.hub-check-row  { display: flex; align-items: center; gap: 6px; font-size: 12px; color: var(--gray-600); margin-bottom: 4px; }
.hub-empty-mini { font-size: 12px; color: var(--gray-400); padding: 8px 0; }
.hub-recheck-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
@media (max-width: 600px) { .hub-recheck-grid { grid-template-columns: 1fr; } }

/* Before/After 비교 */
.hub-compare { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
.hub-compare-before, .hub-compare-after {
  text-align: center;
  background: var(--gray-50);
  border-radius: var(--radius-sm);
  padding: 8px 12px;
  flex: 1;
}
.hub-compare-before { border: 1px solid var(--gray-200); }
.hub-compare-after  { border: 1px solid var(--success-border); background: var(--success-light); }
.hub-compare-label { font-size: 11px; color: var(--gray-500); margin-bottom: 4px; }
.hub-compare-num { font-size: 22px; font-weight: 700; color: var(--gray-800); }
.hub-compare-sub { font-size: 11px; color: var(--gray-500); margin-top: 2px; }
.hub-compare-arrow { color: var(--gray-400); font-size: 18px; flex-shrink: 0; }

/* 결과 배지 */
.hub-result-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 10px;
  border-radius: 10px;
  font-size: 12px;
  font-weight: 700;
}
.hub-result-improved  { background: var(--success-light); color: var(--success); border: 1px solid var(--success-border); }
.hub-result-nochange  { background: var(--gray-100); color: var(--gray-600); border: 1px solid var(--gray-200); }
.hub-result-worsened  { background: var(--danger-light); color: var(--danger); border: 1px solid var(--danger-border); }

@media (max-width: 768px) {
  .hub-layout { flex-direction: column; height: auto; }
  .hub-sidebar { width: 100%; height: auto; }
  .hub-sidebar-nav { flex-direction: row; overflow-x: auto; padding: 6px; }
  .hub-nav-item { flex-direction: column; min-width: 64px; padding: 6px 8px; font-size: 11px; gap: 4px; }
  .hub-main { height: auto; }
  .hub-content { padding: 14px; }
}

/* ======================================================
   증상 심화 필드 스타일 (옵션 C 복합)
   ====================================================== */

/* ── 증상 테이블 내 미니 배지 (고객유형·디바이스) ── */
.sym-mini-badge {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  padding: 2px 7px;
  border-radius: 8px;
  font-size: 11px;
  font-weight: 500;
  background: #eff6ff;
  color: #1d4ed8;
  border: 1px solid #bfdbfe;
  margin-top: 4px;
  margin-right: 4px;
  white-space: nowrap;
}
.sym-mini-badge-dev {
  background: #faf5ff;
  color: #7e22ce;
  border-color: #e9d5ff;
}

/* ── 연관 URL 칩 ── */
.sym-url-chip {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 22px;
  height: 22px;
  border-radius: 6px;
  background: #f0fdf4;
  color: #16a34a;
  border: 1px solid #bbf7d0;
  margin-top: 4px;
  margin-left: 2px;
  font-size: 11px;
  text-decoration: none;
  transition: background .15s, color .15s;
}
.sym-url-chip:hover {
  background: #dcfce7;
  color: #15803d;
}

/* ── 지표 칩 (이탈률·CS건수) ── */
.sym-metric-chip {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 7px;
  border-radius: 8px;
  font-size: 11px;
  font-weight: 500;
  background: #fffbeb;
  color: #b45309;
  border: 1px solid #fde68a;
  margin-top: 3px;
  white-space: nowrap;
}
.sym-metric-chip i { font-size: 10px; }

/* ── 증상 드로어 심화 섹션 ── */
.sym-advanced-section {
  margin-bottom: 14px;
  border: 1px solid var(--gray-200);
  border-radius: var(--radius-md);
  overflow: hidden;
}
.sym-advanced-toggle {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 10px 14px;
  cursor: pointer;
  background: var(--gray-50);
  font-size: 13px;
  font-weight: 500;
  color: var(--gray-700);
  user-select: none;
  transition: background .15s;
}
.sym-advanced-toggle:hover { background: var(--gray-100); }
.sym-adv-icon {
  font-size: 11px;
  color: var(--gray-400);
  transition: transform .2s;
}
.sym-advanced-body {
  padding: 14px;
  background: var(--white);
  border-top: 1px solid var(--gray-200);
}
.sym-metric-section {
  margin-top: 12px;
  padding: 12px;
  background: var(--gray-50);
  border-radius: var(--radius-sm);
  border: 1px dashed var(--gray-200);
}
.sym-metric-label {
  font-size: 12px;
  font-weight: 600;
  color: var(--gray-600);
  margin-bottom: 10px;
  display: flex;
  align-items: center;
  gap: 6px;
}

/* ── 증상 상세 확장 행 ── */
.sym-detail-row {
  background: #f8faff;
  border-top: 1px dashed var(--gray-200);
}
.sym-detail-inner {
  padding: 12px 16px;
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}
.sym-detail-item {
  display: flex;
  align-items: flex-start;
  gap: 5px;
  font-size: 12px;
  color: var(--gray-600);
  background: var(--white);
  border: 1px solid var(--gray-200);
  border-radius: var(--radius-sm);
  padding: 5px 10px;
  max-width: 280px;
}
.sym-detail-item i {
  font-size: 11px;
  color: var(--primary);
  margin-top: 1px;
  flex-shrink: 0;
}
.sym-detail-item a {
  color: var(--primary);
  text-decoration: none;
  word-break: break-all;
}
.sym-detail-item a:hover { text-decoration: underline; }
.sym-detail-expand-btn {
  background: none;
  border: none;
  cursor: pointer;
  color: var(--gray-400);
  font-size: 11px;
  padding: 2px 6px;
  border-radius: 4px;
  transition: background .15s, color .15s;
}
.sym-detail-expand-btn:hover {
  background: var(--gray-100);
  color: var(--primary);
}

/* ── 증상 필터 바 확장 ── */
.symptoms-filter-bar {
  display: flex;
  gap: 8px;
  margin-bottom: 16px;
  flex-wrap: wrap;
  align-items: center;
}
.symptoms-filter-bar .form-select {
  flex: 1 1 140px;
  min-width: 120px;
  max-width: 180px;
  font-size: 13px;
  padding: 6px 10px;
  height: 34px;
}
.symptoms-filter-bar .filter-label {
  font-size: 12px;
  color: var(--gray-500);
  white-space: nowrap;
}

/* ── 증거 없음 칩 ── */
.no-evidence-chip {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 8px;
  background: var(--danger-light);
  border: 1px solid var(--danger-border);
  border-radius: 8px;
  font-size: 11px;
  color: var(--danger);
}
.evidence-chip {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 8px;
  background: #f0fdf4;
  border: 1px solid #bbf7d0;
  border-radius: 8px;
  font-size: 11px;
  color: #16a34a;
}
.evidence-chip-img {
  background: #faf5ff;
  border-color: #e9d5ff;
  color: #7e22ce;
  cursor: pointer;
  gap: 6px;
}
.evidence-thumb {
  width: 28px;
  height: 28px;
  object-fit: cover;
  border-radius: 3px;
  cursor: pointer;
}

/* ── 시나리오 추천 배지 (sc_06 신규) ── */
.scenario-card.recommended .scenario-card-badge {
  display: inline-flex;
}
.scenario-card-new-badge {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  padding: 2px 8px;
  border-radius: 8px;
  font-size: 11px;
  font-weight: 600;
  background: #fff7ed;
  color: #c2410c;
  border: 1px solid #fed7aa;
  margin-left: 6px;
}

/* ── 필터 초기화 버튼 ── */
.btn-filter-reset {
  padding: 5px 10px;
  font-size: 12px;
  color: var(--gray-500);
  background: var(--gray-100);
  border: 1px solid var(--gray-200);
  border-radius: var(--radius-sm);
  cursor: pointer;
  white-space: nowrap;
  transition: background .15s;
}
.btn-filter-reset:hover {
  background: var(--gray-200);
  color: var(--gray-700);
}